HEAP and EAP Programs

If you or someone you know is having trouble managing energy bills, assistance is available to qualified customers through HEAP and EAP

The Home Energy Assistance Program (HEAP) is a federal grant program that assists income eligible households in paying for energy costs, repairs and weatherization.

Income eligible customers may receive:

  • One regular HEAP grant per heating season.
  • Emergency HEAP grants.
  • The number of grants vary per heating season depending on the availability of funds.

Availability of funds:

  • Regular HEAP is currently open
  • Emergency HEAP is currently open

Please note: HEAP and Emergency HEAP have been extended to remain open until August 31, or when funds are exhausted, whichever comes first.

A third Emergency Benefit was made available effective April 24 for households who have exhausted the Regular, first Emergency and second Emergency HEAP benefits, who are in a heat or heat-related energy emergency as defined by HEAP, and who meet the eligibility guidelines for Emergency benefit assistance. The second Emergency benefit was made available effective February 18, 2020.

How to apply:

Our Energy Assistance Program (EAP) helps eligible customers gain control of their energy bills, pay off past due amounts owed and stay current with future bills. The program has two levels of assistance:

  • EAP Monthly Bill Credit Benefit
  • EAP Limited Benefit Arrears Forgiveness

EAP Monthly Bill Credit Benefit

Eligibility and enrollment:

  • If your HEAP grant has been applied to your active RG&E account, an EAP monthly bill credit is automatically applied to your RG&E bill. It will display as a line item under your electricity and/or natural gas delivery charges on your RG&E bill. Refer to the yellow highlighted information in the bill illustrated below. 
  • If your HEAP grant has been supplied to a fuel vendor other than RG&E, you must provide us with a copy of your HEAP grant award letter so that you can receive this monthly bill credit on your RG&E bill. Otherwise, we will not know you are eligible and you will not receive the credit. Mail it to Energy Assistance Program, Energy Assistance Program, RG&E, 89 East Avenue, Rochester, NY 14649-0001, or fax it to: 585.771.6383.​ 


  • In addition to receiving the monthly bill credit, you'll be referred to EmPower New York for free energy services which may include:
    • Installation of high-efficiency lighting
    • Replacement of old, inefficient appliances
    • Sidewall insulation
    • Energy saving tips
  • To remain eligible for the EAP Monthly Bill Credit Benefit:
    • You must apply for and receive a HEAP grant each year.
    • EAP monthly bill credits will continue only as long as a HEAP grant has been applied every 12 months to your active RG&E account (or to your active account with another fuel vendor and you provide us with a copy of your HEAP grant award letter).

EAP Limited Benefit Arrears Forgiveness

Eligibility and enrollment:

  • You're automatically enrolled in EAP Limited Benefit Arrears Forgiveness when:
    • You receive the EAP Monthly Credit Benefit;
    • Have a past due RG&E account balance between $240 and $1,500; and
    • Have not previously been enrolled in the EAP Limited Benefit and terminated for non-payment.


  • Your past due RG&E account balance is placed on hold; and
  • A credit is applied to the amount on hold each time you pay your regular RG&E bill. The credit applied is equal to 1/24th of the amount on hold. It will display in the Arrears Forgiveness section on page 1 of your RG&E bill. Refer to the yellow highlighted information in the bill illustration below.

Quick links to energy assistance

2019-2020 Income Eligibility Guidelines for HEAP

Household Size Monthly Income (Gross)
1 $2,494
2 $3,262
3 $4,030
4 $4,797
5 $5,565
6 $6,332
7 $6,476
8 $6,620
9 $6,764
10 $6,908
11 $7,086
Each additional person Add $553


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