NYSEG and RG&E Alert Customers of New Scam Attempts

Customers urged to be vigilant of suspicious calls 

ROCHESTER, NY — September 15, 2020 — NYSEG and RG&E are urging customers to be vigilant of scammers posing as representatives of the energy companies. The companies have recently received reports of customers having accepted calls from people who claim to be employees or consultants of NYSEG and RG&E. Customers are urged to never give out personal or account information to unsolicited callers.

The new scam attempts reported involve a call explaining that an overcharge has been made to the customer’s account and offers a future bill credit. The caller then asks customers to provide further information. Additionally, customers have reported calls threatening to cut service unless an immediate payment is made over the phone.

Any customer who is uncertain whether a call is genuine or has questions about the status of their account is encouraged to call the phone number provided on their bill. The companies also offered customers some additional helpful tips:
  • The companies will never demand customers to purchase debit cards such as Green Dot cards to make payments. NYSEG and RG&E accept a variety of payment methods, and Customer Care representatives will work with individual customers to help them pay down outstanding balances and maintain service. 
  • NYSEG and RG&E have temporarily suspended disconnections related to non-payment. Therefore, any call threatening disconnection is a sure sign of a scam. 
  • If unsure of the identity of the caller, ask for the last five digits of the account. If they do not have this information, hang up and alert local authorities. Never give out personal or account information to a caller.
  • NYSEG and RG&E employees and contractors carry company-issued photo ID with a unique employee number. Ask for ID before providing personal or account information or granting access to your property. If you are not certain, call to confirm using the number on your bill or the company’s website.
  • Be suspicious of unexpected emails from NYSEG or RG&E, especially if you’re not an eBill customer, and think twice before clicking links. If you’re not certain, you can make credit card payments, check balances and find other information at nyseg.com and www.rge.com.
  • When making a payment by phone, always use company phone numbers: NYSEG customers can call 800.600.2275. RG&E customers can call 800.295.7323.
NYSEG and RG&E are subsidiaries of AVANGRID, Inc.

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About RG&E: Rochester Gas and Electric Corporation (RG&E) is a subsidiary of AVANGRID, Inc. Established in 1848, RG&E operates approximately 8,800 miles of electric distribution lines and 1,100 miles of electric transmission lines. It also operates approximately 10,600 miles of natural gas distribution pipelines and 105 miles of gas transmission pipelines. It serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region in New York surrounding the City of Rochester. For more information, visit www.rge.com

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $35 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit www.avangrid.com


Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.


Media Contacts

•    Sarah Warren, RG&E and NYSEG Western New York (Lancaster, Lockport, Elmira, Hornell and Geneva regions)
sarah.warren@avangrid.com  
585-794-9253 

•    Ridge Harris, NYSEG Eastern New York (Auburn, Binghamton, Brewster, Ithaca, Liberty, Mechanicville, Oneonta and Plattsburgh)
Ridge.Harris@avangrid.com 
518-502-4550