FAQs

• How does RG&E restore power?  

  How does RG&E restore power?

  How We Restore Power

  Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.

• How do I report an outage?  

  How do I report an outage?

  Outage Central

  You can report a power outage by calling 800.743.1701 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.743.1702 from a safe location.

   

• What should I do to prepare for a storm?  

  What should I do to prepare for a storm?

  Storm Safety

  • Keep flashlights, a battery-powered radio and fresh batteries handy. 
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.) 
  • Keep a supply of non-perishable food and bottled water on hand. 
  • If you have a cell phone, make sure the battery is fully charged. 
  • Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.

  Visit Storm Safety for more information and additional storm safety tips.

• Do you offer storm assistance?  

  Do you offer storm assistance?

  Outage Resources

  Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.

• How do I find out when my power will be restored?  

  How do I find out when my power will be restored?

  Outage Information

  Sign up for RG&E Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online RG&E account to sign up. You can also visit Outage Central to view estimated restoration times.