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Outage News

Report power interruptions online or by calling 800.743.1701.

2020
04/12/2020	NYSEG and RG&E Preparing for High Winds and Rain - 5 pm
04/09/2020	NYSEG and RG&E Prepared for High Winds and Rain - 12 noon
03/19/2020	NYSEG and RG&E Preparing for Potential High Winds and Lightning - 4 pm
02/26/2020	NYSEG and RGE Preparing for Snow and Wind - 4:30pm
01/12/2020	RG&E Announces Restoration Times Moved Up - 9:30 pm
01/12/2020	RG&E Releases Estimated Restoration Time for Wind Event - 5:00 pm
01/12/2020	RG&E Responding to Outages as High Winds Disrupt Power - 12:00 pm

2019
12/02/2019	Statement from NYSEG and RG&E Director of Emergency Preparedness, Trish Nilsen - 8:30 am
12/01/2019	Statement from NYSEG and RG&E Director of Emergency Preparedness, Trish Nilsen - 8:30 pm
12/01/2019	NYSEG and RG&E Prepared as Wintry Mix Begins - 8:30 am
11/30/2019	NYSEG and RG&E Preparing for Wintry Mix of Precipitation - 2:30 pm
11/26/2019	NYSEG and RG&E Preparing for Potential High Winds - 2:30 pm
11/02/2019	RG&E Makes Significant Progress on Restorations - 10 pm
11/02/2019	RG&E Continues to Make Progress on Restorations - 5 pm
11/02/2019	RG&E Continues to Make Progress on Restorations - 12 noon
11/02/2019	RG&E Announces Restoration Times for Most Customers - 6:30 am
11/01/2019	RG&E Announces Restoration Times for Impacted Storm Areas - 10 pm
11/01/2019	RG&E Announces Regional Restoration Times for Impacted Storm Areas - 5 pm
11/01/2019	Noon: NYSEG and RG&E Responding After High Winds and Rain Knock Out Power
11/01/2019	NYSEG and RG&E Responding After High Winds and Rain Knock Out Power - 6:30 am
10/31/2019	NYSEG and RG&E Crews Ready for High Winds and Rain - 4 pm
10/30/2019	NYSEG and RG&E Preparing for High Winds and Rain - 3:30 pm
10/16/2019	NYSEG and RG&E Monitoring Nor’easter, Urges Customers to be Prepared - 9:30 pm
07/19/2019	NYSEG and RG&E Prepared to Meet Customer Needs During Weekend Weather
02/25/2019	NYSEG and RG&E Announce Global Estimated Time of Restoration Following Ongoing Wind Event
02/25/2019	NYSEG and RG&E Continue Work to Address Outages From Ongoing Wind Event
02/24/2019	NYSEG and RG&E Responding to Outages From Significant Wind Event
02/23/2019	NYSEG and RG&E Continue Preparations for Significant Wind Event
02/22/2019	NYSEG and RG&E Preparing for Potential Heavy Winds
02/11/2019	NYSEG and RG&E Prepare for Next Weather Event Bringing Snow and Ice to the Northeast
02/07/2019	NYSEG and RG&E Prepare for Potential High Winds
01/18/2019	NYSEG and RG&E Preparing for Weekend Winter Storm
01/01/2019	NYSEG and RG&E Responding to First Storm of the New Year

2018
11/15/2018	NYSEG and RG&E Prepare for First Winter Storm of the Season
06/13/2018	NYSEG and RG&E Preparing for Thunderstorms and Gusty Winds
05/05/2018	NYSEG and RG&E Restore Power to More Than 40,000 Customers Following Thunderstorms - 7 p.m.
05/05/2018	NYSEG and RG&E Responding to Widespread Outages - 12:30 p.m.
05/04/2018	NYSEG and RG&E Preparing for Heavy Winds - 9 a.m.
04/16/2018	NYSEG and RG&E Continue Restoration as Heavy Winds and Rain Move Across the State - 12 p.m.
04/15/2018	NYSEG and RG&E Responding to Outages as Ice Storm Continues - 3 p.m.
04/14/2018	NYSEG and RG&E Prepare for Potential Icing - 9 a.m.
04/07/2018	NYSEG and RG&E Complete Power Restoration
04/07/2018	NYSEG and RG&E on Target to Complete Restoration to Remaining Customers Affected by Windstorm - 12:45 p.m.
04/06/2018	NYSEG and RG&E Crews Hard at Work Striving for Full Restoration of Power for Customers After Powerful Windstorm - 6 p.m.
04/06/2018	NYSEG and RG&E Continue to Make Steady Progress Toward Full Restoration of Customers After Powerful Windstorm - 12 p.m.
04/05/2018	NYSEG and RG&E Crews Hard At Work to Restore Power to Customers After Powerful Wind Storm
04/04/2018	NYSEG and RG&E Address Outages from Ongoing Statewide Windstorm - 5 p.m.
04/03/2018	NYSEG and RG&E Prepare for Heavy Winds Across the State - 5:30 p.m.
03/31/2018	NYSEG and RG&E Preparing for Potential Winds - 9 p.m.
03/04/2018	NYSEG and RG&E Restore Power to More Than 117,000 Customers Following Winter Storm - 10:30 a.m.
03/02/2018	RG&E Announces Global Estimated Restoration Times Following Snow and Gusty Winds - 11 p.m.
03/02/2018	NYSEG and RG&E Restoration Effort Underway as Storm Continues - 4:30 p.m.
03/02/2018	NYSEG and RG&E Responding to Outages as Snow and Gusty Winds Continue - 9 a.m.
03/01/2018	NYSEG and RG&E Prepare for Snow and Wind Storm - 10 a.m.
01/04/2018	NYSEG and RG&E Issues Winter Weather Advisory: Keep Vents and Gas Meters Clear of Snow and Ice

2017
10/30/2017	NYSEG and RG&E Responding to Widespread Outages
10/16/2017	RG&E Responding to Widespread Outages
05/02/2017	NYSEG and RG&E Restoring Power Following Severe Thunderstorms
05/01/2017	NYSEG and RG&E Prepared for Potential Thunderstorms
03/14/2107	RG&E Working To Restore Power To Remaining Customers Impacted By Last Week’s Wind Storm
03/13/2017	RG&E Continues Restoration Efforts Following Wind Storm
03/13/2017	NYSEG and RG&E Prepared for Potential Northeast Storm
03/13/2017	RG&E Continues Restoration for Remaining Outages Following Last Week’s Wind Storm
03/12/2017	RG&E Restores Power to More than 105,000 Customers
03/12/2017	NYSEG and RG&E Restore Power To More Than 170,000 Customers Affected By Wind Storm
03/11/2017	NYSEG and RG&E On Target To Restore Power To Majority Of Customers By Midnight Sunday - 10 p.m.
03/11/2017	NYSEG and RG&E Making Great Progress Following Severe and Widespread Storm Damage
03/10/2017	NYSEG and RG&E Continue Restoration Process Following Widespread Outages
03/10/2017	NYSEG and RG&E Expect Significant Progress in First Full Day of Restoration
03/09/2017	NYSEG and RG&E Responding to Widespread Outages - 11 p.m. Update
03/08/2017	High Winds Cause Outages and Severe Damage
03/07/2017	RG&E and NYSEG Prepared for Potential Storm
03/03/2017	Red Cross Opening Shelter to Residents without Power
03/02/2017	NYSEG and RG&E Responding to Widespread Outages as High Winds Sweep Across the State

2016
11/22/2016	NYSEG and RG&E Expect to Restore Power in all Communities by Tuesday Evening
09/03/2016	NYSEG and RG&E Tracking Tropical Storm Hermine, Making Preparations

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Quick Links

FAQs

How do I find out when my power will be restored?
How do I find out when my power will be restored?

The best way to get information about your specific location is to sign up for Outage Alerts. We'll keep you informed with an estimated time of restoration and send updates via text message, email, phone or all three, based on your preference. Log in to your RG&E account to sign up.

You can also view our Outage List or Outage Map for current outage and restoration information.

To learn more about how we determine your restoration time, as well as local, regional and global restoration times, visit Estimated Restoration Times.
Do you offer storm assistance?
Do you offer storm assistance?
Outage Resources

Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.
What should I do to prepare for a storm?
What should I do to prepare for a storm?
Storm Safety
- Keep flashlights, a battery-powered radio and fresh batteries handy.
- Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
- Keep a supply of non-perishable food and bottled water on hand.
- If you have a cell phone, make sure the battery is fully charged.
- Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
Visit Storm Safety for more information and additional storm safety tips.
How does RG&E restore power?
How does RG&E restore power?
How We Restore Power

Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.
How do I report an outage?
How do I report an outage?
Outage Central

You can report a power outage by calling 800.743.1701 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.743.1702 from a safe location.