Gift Cards

Effective December 1, 2019, our Gift of Energy gift cards are no longer available for purchase

All gift cards previously purchased prior to December 1, 2019 will be honored with no expiration date.

You can redeem your gift card in one of two options:

1. Please visit any of our following customer service walk-in locations. For your convenience, our district offices are open Monday through Friday, from 8 a.m. to 5:00 p.m.

Walk-in offices

  • Canandaigua: 79 Clark Street
  • Sodus: 14 State Street
  • Fillmore: 32 Main Street

The following Rochester walk-in offices are open from 8:30 a.m. to 5 p.m. Monday through Friday:

  • 256 Waring Road
  • 89 East Avenue
  • 400 West Avenue

West Avenue is also open Saturdays from 9 a.m. to noon.

2. Please mail your gift card with a bill payment stub to RG&E Customer Service:


89 East Avenue
Rochester, NY 14649


Please note:

Gift cards are not accepted by third-party pay agents, such as banks or grocery stores.

Gift card payment can take up to two weeks to process.