Frequently Asked Questions                                                                              

Why are NYSEG and RG&E offering rebates?
This rebate program is part of the New York State Public Service Commission's (PSC) Energy Efficiency Portfolio Standard (EEPS)
for New York State.

The purpose of the program is to encourage customers to purchase and install higher efficiency equipment, thereby reducing
the state’s overall energy consumption and encouraging wise energy use. The NYSEG/RG&E rebate is offered to cover a portion of
any additional cost for purchasing high efficiency versus standard efficiency equipment.

What is being offered?
NYSEG and RG&E offers rebates to eligible residential natural gas customers who replace their existing furnace or boiler,
and/or water heater with high-efficiency natural gas equipment. The replacement equipment must meet specific efficiency ratings. Boiler reset controls, indirect water heaters and programmable thermostats may also be eligible for rebates when installed at the time of a qualifying furnace or boiler replacement. Boiler reset controls may also be installed on existing, non-condensing boilers. All rebated equipment must be installed no earlier than October 1, 2010 for RG&E customers and no earlier than April 1, 2011 for NYSEG customers. This program is also available to eligible customers who build a new home and install eligible equipment.

What measures will qualify and what are the rebate amounts?
Eligible customers who install equipment meeting the following efficiency standards (no earlier than October 1, 2010 for RG&E customers and no earlier than April 1, 2011 for NYSEG customers) will receive the following rebates:

Eligible Equipment and Duct Sealing:

High-efficiency natural gas furnace AFUE 90% or greater.............................$115

High-efficiency natural gas furnace AFUE 92% or greater with ECM ..........$225

High-efficiency natural gas furnace AFUE 94% or greater with ECM ..........$340

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High-efficiency natural gas water boiler AFUE 85% or greater ....................$280

High-efficiency natural gas water boiler AFUE 90% or greater ....................$560

High-efficiency natural gas steam boiler AFUE 82% or greater...................$28

Boiler reset control*...............................................................................................$56

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Indirect water heater** ...........................................................................................$170

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Programmable thermostats** (limit 2 per account) ........................................$15

AFUE = Annual Fuel Utilization Efficiency | ECM = Electronically Controlled Fan Motor   * Separate piece of equipment installed by a contractor on a new or existing       natural gas fueled non-condensing boiler. **  Installed by a contractor at time of qualifying natural gas furnace or boiler installation.

Furnaces and boilers MUST be listed on either ahridirectory.org or energystar.gov to be eligible for the rebates. In order to be eligible for the higher ECM rebate amounts, natural gas furnaces must:  

• Meet AFUE rating and
• Be certified in the AHRI directory including a footnote indicating “ECM MOTOR 'e' Electrically Efficient Furnace” or
• Have a manufacturer’s spec sheet that specifically states the furnace includes an ECM.  Including this spec sheet with rebate applications should facilitate rebate processing.

Where can I get rebate applications?
Rebate applications are only available through the rebate reservation process. 

All rebate requests must be reserved at nyseg.com or rge.com using our electronic reservation form, or by calling the energy efficiency hotline at 1.800.995.9525. Your reservation will generate a uniquely-numbered rebate form you will print and use to apply for the rebate. No rebate form will be accepted without a prior reservation for the exact equipment to be rebated. Rebate applications must be postmarked within 60 days of the rebate reservation date as all rebate reservations expire after 60 days.

What information must I provide to the customer for the rebate application?
Contractors must be licensed or must provide the customer with either a Federal ID number or a Certificate of Insurance. A paid invoice must be submitted with the rebate application. 

The paid invoice must indicate:

• Retailer/Contractor name, business address and phone.
• Equipment type; manufacturer and model number of each piece of equipment.
• Total installed cost of each piece of equipment.
• Installation date and service address.
• For Duct Sealing: Pretest and post test pressure and leakage rates.

When must rebates be submitted?
Rebate applications must be filled out completely, signed, accompanied by dated receipt(s), proof of property ownership (when necessary), and postmarked within 60 days of the rebate reservation date and installated no earlier than October 1, 2010. 

How long will it take for the customer to receive his/her rebate?
Generally a rebate check will be mailed within 4 to 6 weeks. If the customer’s application is selected for verification, rebate processing may take additional time.

Will my work be inspected?
No; however, NYSEG or RG&E may require a site visit to verify that equipment is eligible for rebate and that it is installed at the address corresponding to the NYSEG or RG&E account listed on the rebate application.

Is it possible my customer’s equipment, once installed, is not eligible for the rebate?
The energy efficiency level of the equipment determines eligibility. This information is specified on the rebate application.

Your customer may not be eligible for other reasons – it is imperative to review the Terms and Conditions found on the rebate application form, prior to installation, in order to determine eligibility. If you have any doubt about a specific piece of equipment or installation qualifying for the rebate, please call the NYSEG/RG&E Energy Efficiency Rebate Hotline at 1.800.995.9525.

What about the do-it-yourselfers?
All products must be installed using a licensed contractor or a contractor that can supply either a Federal ID number or a Certificate
of Insurance.

Where can I get more information about this program?
For more information on the NYSEG/RG&E Residential Natural Gas Equipment Rebate Program, call the toll-free NYSEG/RG&E Energy Efficiency Rebate Hotline at 1.800.995.9525.

You can get trade ally information at nyseg.com/tradeally.html or rge.com/tradeally.html.