TELEMARKETING BY ENERGY SERVICES COMPANIES (ESCOs)
IS PROMPTING CUSTOMER CALLS TO NYSEG AND RG&E
FOR IMMEDIATE RELEASE
Rochester, NY, January 25, 2008 – NYSEG and RG&E customers have been contacting the companies’ call centers regarding recent telephone solicitations about natural gas and electricity supply. Neither NYSEG nor RG&E representatives are making these solicitations.
NYSEG and RG&E customers have the option to purchase their electricity and/or natural gas supply from their utility (NYSEG or RG&E) or another supplier (also known as energy services companies or ESCOs).These ESCOs are not agents of NYSEG or RG&E, and they are not authorized or permitted to suggest to customers that they are acting on behalf of NYSEG or RG&E in an effort to solicit business.
“If a customer has questions or concerns about an ESCO, we encourage them to first visit our Web site or call us to check the list of qualified suppliers,” said Terri Turner, vice president - customer service. “While ESCOs must meet requirements set by the Public Service Commission, the New York Independent System Operator, NYSEG and RG&E, we do not partner with or endorse any particular ESCO and they are not making any calls on our behalf.”
If a customer is unsure of whether they are speaking with a NYSEG or RG&E employee or an ESCO, they should ask the caller which company they represent. Any time a NYSEG or RG&E representative contacts a customer, that representative can provide their employee number, which can be confirmed by calling NYSEG at 1.800.572.1111 or RG&E at 1.800.743.2110.
NYSEG and RG&E also remind customers to ask ESCOs questions before agreeing to purchase electricity or natural gas supply from them. These questions include:
• What is your charge per usage (kwh or therm) for energy supply?
• Is the supply a fixed charge or does it vary depending on market price, time-of-day
• Will the transition charge be fixed or variable?
• What is the length of the agreement?
• Is there a security deposit, cancellation fee or other fees? • Do you have any incentives for signing up with you?
• Do you guarantee savings?
• When will I be billed for energy supply and are your charges included in my bill?
• What procedures are in place if I have a question or a complaint with you as
Supplier lists are available, along with other information about energy choice at nyseg.com or rge.com. To view the information, click on “Usage and Safety” and then “Choose an Energy Supplier.” With any supply choice our customers make, NYSEG and RG&E will continue to deliver their electricity or natural gas reliably and safely.
Customers who have concerns about ESCOs can also contact the Public Service Commission at 1.800.342.3377.
About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. NYSEG serves 871,000 electricity customers and 256,000 natural gas customers across more than 40% of upstate New York. RG&E serves 359,000 electricity customers and 296,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting our customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E will continue to be a valuable asset to the communities we serve. For more information, visit nyseg.com and rge.com.