Outage Central 
global restoration time for Rochester region

RG&E Restoring Service Due to November Storm
Global estimated restoration time for customers without service

*** Update*** RG&E will have all customers currently without power restored by 6 a.m. Thanksgiving morning, due to great progress made by our field crews today (Wednesday) and no additional outages occurring.

For additional restoration information by county, town and street location, click here.

  • To report a power interruption or receive a specific update for your address, click here or call 1.800.743.1701.
  • For general outage information and safety tips, click here.


RG&E offers the following reminders:

During a Power Interruption
- Always stay away from downed power lines – even lines that appear "dead" can be deadly. Also, stay out of flooded basements.

- Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

- To report a power interruption, contact RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at nyseg.com or rge.com.

- Listen to a battery-powered radio for weather and power restoration updates.

- Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.

- Don’t use a natural gas or propane range to heat your home.

- Never use outdoor grills or stoves inside.

- Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored
- If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting RG&E to have services turned on.

- Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

- Replenish emergency supplies used during the storm.