Our Company 
news release

RG&E Making Great Progress Following Severe and Widespread Storm Damage 

Rochester, NY –  RG&E, a subsidiary of Iberdrola USA, has more than 120 local, NYSEG and contract line and tree crews across the region today making repairs to the company’s electricity delivery system which was damaged by an overnight storm that dumped 6” to 10” of heavy, wet snow. 

While the region continues to experience new outages, thus far, storm damage has resulted in more than 17,500 total outages. As of 2:45 p.m., 1,533 customers are without power across the RG&E system, 1,331 in Monroe County.

RG&E will have the vast majority (more than 90%) of customers currently without power restored by 6 p.m. Thursday. RG&E also plans to have all service restored by midnight Thursday, barring the combination of increasing winds and snow load on trees causing additional outages.

Here is the list of the largest remaining outages by town in Monroe County:

  • Brighton  478
  • Pittsford  303
  • Henrietta  146
  • City of Rochester 108

For the latest outage numbers, locations and estimated restoration times (as they are available), click here.  

Power Restoration Priorities
RG&E’s first priority is responding to known incidents of downed power lines to make the situations safe. (RG&E customers should call 1.800.743.1701 to report downed wires.) Once this vital public safety work is complete, the companies will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as quickly as possible.

How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. We also focus on our customers who depend on electrically-operated life support equipment. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

RG&E offers the following reminders:

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online here
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting RG&E to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.