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news release

NYSEG and RG&E Warn Public to Beware of 'Green Dot MoneyPak Card' Scam

Rochester, NY — NYSEG and RG&E, subsidiaries of Iberdrola USA, are warning customers about callers who say they represent NYSEG or RG&E and are calling about billing matters. Some customers have been contacted and warned that to avoid having their service shutoff they should purchase a “Green Dot MoneyPak Card” and contact the caller with the card information.

NYSEG and RG&E offer these tips to keep account information secure:

• NYSEG and RG&E will not call customers for payment if an account is in good standing.

• Customers who need to make an urgent payment should do so by calling NYSEG directly at 1.800.600.2275 to ensure that their account is properly credited. RG&E customers should call 1.800.743.2110.

• Customers who have any questions about a call they have received for an overdue payment are likewise urged to contact NYSEG at 1.800.572.1111; RG&E at 1.800.743.2110.