Our Company 
news release

RG&E Making Good Restoration Progress
after Wild Winds Damage Electricity Delivery System
Nearly 60 MPH Winds Cause More Than 27,000 to Lose Power – Most in Northern Monroe County

Rochester, NY – RG&E now has more than 250 line and tree clearing crews working to repair damage and restore power to the 13,600 customers who remain out of power after a wild day of near 60 mph wind gusts blowing through western New York. The high winds knocked down trees and branches, took down transmission and distribution lines, and snapped utility poles in the area.

In total, more than 27,000 RG&E customers in Monroe, Wayne and Ontario counties lost power as result of the storm, with the towns along Lake Ontario bearing the worst of the damage. Reports of outages began about 9:30 this morning and increased rapidly as high winds spread across the state. RG&E began restoration efforts as soon as it was safe to do so, and has restored power to approximately 14,000 customers so far today.

“We were on alert and ready for this storm. We’ve had crews working all day, and we have more crews on the way. We’ll work around the clock until we get the power restored to all of our customers,” said Mark S. Lynch, president of NYSEG and RG&E. “Although we’ve restored power to many customers already, we are still receiving new outage reports. We will continue to assess the situation and will issue estimated restoration times as soon as possible.”

We’ve restored power to essentially all customers in Ontario and Wayne counties. Here is the list of the largest remaining outages by town in Monroe County as of 6:30 p.m.:




















How We Go About Restoring Power Following Major Storms
We first repair the backbone of the electricity system – transmission lines and substations – that bring electricity to the local distribution system that serves our customers. We then make any necessary repairs to the distribution system that includes the poles and power lines along streets and roads, focusing first on those circuits where we can restore power to the largest number of customers. As part of this process, we take into account the needs of hospitals, nursing homes, fire and police stations, as well as any other critical infrastructure. We also focus on our customers who depend on electrically-operated life support equipment. This is a time-proven process that ensures we safely restore service as quickly and efficiently as possible.

RG&E offers the following reminders:

  • STAY AWAY from downed power lines
  • To report a power interruption, contact RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer during a power interruption can also report the interruption online at www.rge.com.
  • Listen to a battery-powered radio for weather and power restoration updates. 
  • Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, DVRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when we’ve restored your power. 
  • Don’t use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

After Power Is Restored

  • If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting NYSEG or RG&E to have services turned on.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.

For more details and the latest outage numbers, click here