Our Company 
news release




Rochester, NY, October 7, 2009 – NYSEG and RG&E natural gas customers should be the beneficiaries of decreased heating bills this winter as a result of lower market-based natural gas supply prices along with NYSEG and RG&E natural gas delivery rates that have remained stable for more than a decade.

According to an analysis by NYSEG and RG&E, the typical residential natural gas bill for the coming winter should be lower than last year provided that recently forecast market-based natural gas supply prices hold steady. Natural gas supply experts at organizations including the American Gas Association and the federal government’s Energy Information Administration say that although factors such as long stretches of extremely cold weather could affect natural gas supply prices, those prices are expected to remain lower than in recent years.

The companies’ analysis shows that the 2008-2009 winter natural gas bill (November through March) for a typical NYSEG residential heating customer was $959; provided natural gas supply prices remain at recently forecast levels, the estimate for winter 2009-2010 is $827. For a typical RG&E residential heating customer, the 2008-2009 winter natural gas bill was $937; provided natural gas prices remain at recently forecast levels, the estimate for winter 2009-2010 is $792. (In order to fairly compare bills from one winter to the next, the natural gas use upon which these figures are based was normalized for weather.) 

Stable NYSEG and RG&E delivery prices combined with market-based natural gas supply prices that are expected to remain stable mean that the severity of the winter weather will be the biggest factor in determining customers’ 2009-2010 heating bills. 

Regardless of how the winter unfolds and what happens to natural gas supply prices, NYSEG and RG&E encourage customers to use energy wisely. Here are a few things customers can do to manage winter heating bills: 

  • Check nyseg.com, rge.com and read our bill inserts for important information on using energy wisely. Some simple steps can go a long way toward saving money. 
  • Sign up for our Budget Billing service. This will enable customers to spread out energy costs evenly over the year.
  • Customers who are having trouble paying their bills should contact their utility immediately.



  1. The natural gas prices our customers pay are made up of a delivery charge and a supply charge. The delivery charge is what customers pay NYSEG or RG&E to transport natural gas to their homes and businesses. The supply charge is what customers pay NYSEG, RG&E or another supplier for the natural gas they use. 
  2. Our natural gas delivery prices are fixed. 
  3. Natural gas supply charges are based on unregulated market prices. While we work to purchase natural gas as economically as possible for our customers, we have no control over these market-based natural gas supply prices. Further, we do not make any profit on the natural gas we buy for our customers. 
  4. Natural gas continues to be an extremely economical heating fuel.

About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Energy East Corporation, a super-regional energy services and delivery company in the Northeast. NYSEG serves 873,000 electricity customers and 259,000 natural gas customers across more than 40% of upstate New York. RG&E serves 362,000 electricity customers and 299,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E will continue to be valuable assets to the communities they serve. For more information, visit nyseg.com and rge.com.