NYSEG AND RG&E OUTAGE INFORMATION NOW JUST A CLICK AWAY
FOR IMMEDIATE RELEASE
Rochester, NY, June 18, 2008 – Information on electricity interruptions across the NYSEG and RG&E service areas is now available online by clicking on “Outage Central” at the top of each company’s home page.
While it may seem odd to think about having Web access when the power is out, more and more NYSEG and RG&E customers are using wireless technology or may be reporting an outage at home from work or another location where the power is on.
The new sections of the Web sites provide up-to-the-minute information on electricity outages by town and street, storm tips and safety information. In the event of extended outages, news releases and the locations of any emergency shelters and dry ice/water distribution sites are also posted at Outage Central.
Customers may also report electricity outages through Outage Central using their telephone number, account number or secure login ID. (Natural gas emergencies and outages cannot be reported through Outage Central. NYSEG customers should call 1.800.572.1121 to report natural gas incidents; RG&E customers should call 1.800.743.1702.) And customers can report problems with streetlights using the online form at Outage Central.
“Providing online electricity outage reporting and easy access to power outage information is one more way to keep our customers informed,” said Terri Turner, vice president - customer service at NYSEG and RG&E. “While we continue to provide outage reporting and information through our interactive telephone systems, our Web sites now offer customers this added level of service.”
About NYSEG and RG&E: NYSEG and RG&E are subsidiaries of Energy East Corporation [NYSE:EAS], a super-regional energy services and delivery company in the Northeast. NYSEG serves 872,000 electricity customers and 256,000 natural gas customers across more than 40% of upstate New York. RG&E serves 360,000 electricity customers and 297,000 natural gas customers in a nine-county region centered on the City of Rochester. By providing outstanding customer service and meeting customers’ energy requirements in an environmentally-responsible manner, NYSEG and RG&E will continue to be valuable assets to the communities they serve. For more information, visit nyseg.com and rge.com.